+ General Rules & Policies
Admission & General Policy
• Admission does not include any spa service or other purchases inside.
• Any regular admission tickets past their expiration date may be used after paying an upcharge to match the current day's admission price. This upcharge does not apply to complimentary admission tickets that are part of the 10-packs of admission passes that have expired. As of January 6th, 2020, the difference between the purchase price of the ticket and the regular charge for that day's admission will be charged. All other expiration dates on complimentary admission tickets are final.
• There is no re-entry. You will not be able to re-enter once you exit the premises. No exceptions.
• All guests are required to bring a physical government/state-issued photo ID at check-in
- No admission discounts of any kind are accepted on Family Days and federal holidays unless otherwise noted. This includes student/military discount, Night Owl admission, and Groupon.
• Island Spa reserves the right to deny entrance to any persons with a contagious illness, skin conditions, or any conditions that make others uncomfortable and/or question Health Code regulations and cleanliness.
• Island Spa reserves the right to ask customers to leave should they exhibit any form of inappropriate activity, unruly behavior, sexual misconduct, stalking, discrimination, physical violence, profanity, or verbal harassment towards other guests and/or employees.
• No alcohol or outside food/drinks are allowed.
• Inappropriate, hazardous, and/or illegal materials are prohibited.
• Island Spa & Sauna is a smoke-free environment.
• Customers under the influence of alcohol will be denied admission.
• Children under the age of 10 are not permitted during regular business days. (On specific Family days, Island Spa will allow all ages to enter. Please call or check our website to inquire about our next Family day. Infants that are 3 years old and under will have free admission and may go into the opposite gender locker room with their guardian.)
• Children between the ages of 4 to 16 are admitted only when accompanied by a same sex guardian.
• Guardians must sign the waiver form at the front desk. Seniors are also required to sign the waiver form.
• Elderly persons or persons with heart complications, diabetes, high or low blood pressure, or on heavy medication will not be permitted in high temperature areas (wet/dry) without medical consultation and approval.
• Keep an eye on your personal property at all times. We are not responsible for any lost, stolen, or damaged items.
• Lost and found items will only be held for 30 days.
• Island Spa gift cards cannot be used to purchase gift cards and any admission or service pass packages.
• Members are not permitted without a membership card and ID.
• If a locker key is lost, there will be a $25.00 fee charged for each key.
• Credit card minimum in-store is $5. To use less than $5, there will be a $0.50 charge.
Etiquette
• All guests must respect the communal spa culture and return all towels and uniforms to the laundry bins.
• Please throw out your used items and trash.
• Please adhere to quiet signs around the facility to ensure a relaxing experience for all guests.
• Cell phone usage in the locker and bathing area is not permitted to ensure comfort and privacy of our guests. Island Spa & Sauna reserves the right to confiscate any recording materials under due suspicion.
Sanitary, Locker and Bathing Area Rules
• Island Spa & Sauna uniforms must be worn at all times in the common areas.
• Non-Island spa sleepwear, towels, blankets, and pillows are prohibited.
• Keep your shoes in your locker. Outside footwear will not be permitted in the spa.
• Bathing suits and clothing are not allowed in the bathing area.
• All guests must shower before and after using the baths.
• Swim diapers are required for children who are not potty trained or have incontinence symptoms.
Gender Identity
• All guests, including transgender guests, have the right to access the spa in a manner consistent with their gender identity and gender expression.
• We expect all members, regardless of gender identity, to show respect for others so that all members may have a peaceful and pleasant experience.
Spa Services
• Spa services are not included in the admission.
• All customers with a spa reservation must check-in 30 minutes prior to service time or Island Spa has the right to cancel the appointment.
• All customers receiving a spa service have the right to stop treatment 5 minutes into the service. However, dissatisfaction after the full service will not grant any refund.
• We strongly recommend making a prior reservation for all services.
• Due to high risk, we do not offer body scrubs and massage services for pregnant people.
• All service durations include preparation and change time.
• Service cancellation notifications given at least 12 hours prior to scheduled appointments will receive no charges. Service cancellation notifications given less than 12 hours prior to scheduled appointments will result in a 25% charge of the reserved service price. Failure to show up for scheduled appointments will result in a 100% charge of the reserved service price.
• Guests will be permitted only one complimentary reschedule in the event that notice is given with less than 12 hours to their scheduled appointment. Once rescheduled, the new appointment cannot be cancelled or otherwise altered in any way without incruing either a 25% charge of the reserved service price when notified beforehand or a 100% charge of the reserved service price upon failure to show up for the scheduled appointment. To clarify, once an appointment is rescheduled in this way there will be no option for cancellation without a charge.
• Guests who arrive late will be charged in full for their scheduled service but will receive an abbreviated prorated service. However, depending on the availability of services, guests who arrive late may be able to reschedule their service(s) to a later time.
• By entering Island Spa & Sauna, you are agreeing to follow our rules and policies.
• Guests must adhere to all spa policies or face immediate dismissal from the premises without refund. Breaking Island Spa and Sauna’s policies allows the company to keep record of identification, along with the permanent banning of the guest.
*Island Spa reserves the right to change, amend, modify all or any part of its policies at any time without notice.
+ Returns, Refunds, & Exchanges Policy
Returns & Refunds
All sales are final. Any dissatisfaction after a service was completed will not be honored or lead to a refund whatsoever. If dissatisfied, you must let us know within the first 10 minutes of the service. Additional non-returnable items: gift cards, downloadable software product, some health and personal care items. To complete your return, we require a receipt or proof of purchase. Event tickets are non-refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@islandspasauna.com
TICKET POLICY
Admission Passes Policy
Any and all physical and online admission passes expire the date that is printed on the pass, with no exceptions UNLESS they are part of 10-packs of admission passes. Expired 10-pack admission passes will have an upcharge applied to them which is the difference of the purchase price and the admission price for that day.
All tickets are non-refundable and non-transferable.
Tickets do not have any monetary value in-store and cannot be combined with other offers/specials.
All tickets are for general admission only. All services are not included and must be paid separately.
The barcode must be scannable in order to be redeemed.
Applicable every day the facility is open.
Service Ticket Policy
All tickets are non-refundable and non-transferable.
Tickets do not have any monetary value and cannot be combined with other offers/specials.
Applicable every day the facility is open and within the service hours and availability.
Service tickets do not include admission price. Admission must be paid regardless of service.
For full policy and more information vist www.islandspasauna.com
No expiration date
Must make prior reservation for the service.
+ Gift Card Terms of Use
Island Spa & Sauna Gift Cards are issued and managed by Island Spa & Sauna and can be applied only to purchases in-store from Island Spa & Sauna. Gift cards cannot be used to purchase any other Island Spa gift cards, admission ticket packages, service ticket packages, or online specials.
Treat this card like cash. Card value may not be redeemed for cash, check, or credit, unless required by law. This card does not expire for 5 years since purchase date.
Gift Cards are reloadable in increments of $50. Neither the issuer nor Island Spa & Sauna is responsible for any lost or stolen gift cards or use without your permission. Keep them close; they’re valuable and can be redeemed by whoever finds them.
Additional payment will be required if the purchase price of your services exceeds the value of the Gift Card. Gift Cards are not for re-sale.
Digital gift cards purchased online are subject to the same rules and conditions of physical gift cards. Online gift card funds are non-refundable and non-transferrable to physical gift cards. Please allow up to 24 hours to receive online gift cards electronically.
Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice. Use of a Gift Card is governed by the laws of the State of New Jersey. To check the available balance on a Gift Card, call 732-253-7379.
Use of this Card constitutes acceptance of these terms of use.
+ Online Terms & Conditions
This website is operated by Island Spa & Sauna. Throughout the site, the terms “we”, “us” and “our” refer to Island Spa & Sauna. Island Spa & Sauna offers this website, including all information, tools and services, available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that, from time to time, we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Island Spa & Sauna, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Island Spa & Sauna and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1769 Route 27 Edison New Jersey United States 08817.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@islandspasauna.com.
+ Online Privacy
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
ONLINE PRIVACY AND POLICY
This privacy policy discloses the privacy practices for ISLANDSPASAUNA.COM. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell nor rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third-party outside of our organization, other than as necessary to fulfill your request (e.g. to ship an order).
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 732-253-7379 or info@islandspasauna.com.